Return & Refund Policy

1. Return Eligibility

At Hey Womaniyaa, customer satisfaction and quality are at the heart of our curation. You may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The product must be completely unused, unwashed, unaltered, and unworn.
• All original brand tags, security ribbons, product labels, and original protective packaging must remain intact and undamaged.
• The product must be handed over in its original condition alongside any original accessories or complimentary gifts included.

2. Store Credit & Refund Policy

All refunds are issued exclusively in the form of Store Credit (delivered as an official Gift Card / voucher directly to your registered email address).

• Product Value Only: The store credit value is calculated solely on the purchased product amount. Original outbound shipping charges paid at checkout are non-refundable.
• Return Shipping Adjustment: Return shipping and handling charges of ₹100/- will be adjusted/deducted directly from the final store credit issued.
• Non-Transferable: Store credit is issued to your specific registered account and cannot be en-cashed, refunded back to bank/cards, or transferred to another user.
• Flexible Usage: You can apply your store credit anytime at checkout toward your next purchase across the entire Hey Womaniyaa collection.

3. Return Shipping & Pickup

The cost of return shipping is to be borne by the customer (₹100/- per return shipment). This cost is conveniently deducted from your store credit so you do not need to pay cash upfront during courier handover.

Doorstep Reverse Pickup:

Where courier serviceability allows, our logistics partner will arrange a doorstep reverse pickup within 2–4 business days following approval of your return request.

Self-Shipment by Customer (If Pickup is Unavailable):

In case reverse pickup service is not operational at your pincode or location, you will be requested to self-ship the product to our warehouse facility.

• When self-shipping, you are responsible for paying the shipping costs directly to your chosen courier service. Self-shipping costs are non-refundable.
• Hey Womaniyaa cannot be held liable or responsible for any packages lost, damaged, or delayed in transit by third-party courier services during self-shipment. We strongly recommend using a reputable courier service with tracking.

4. Quality Check & Timeline

Once your return arrives at our fulfillment center, our dedicated quality assurance team conducts a thorough examination of the garment.

• Quality Inspection: The item is verified for unworn condition, absence of stains, perfume or body odors, fabric pulls, and confirmed tag attachments. Items failing quality checks will be returned to the customer at their expense.
• Issuance of Store Credit: Once the product successfully passes quality inspection, your store credit will be generated and emailed to your registered address within 2 to 3 working days.
• Overall Processing Window: The complete return cycle—from initial pickup, transit, quality check, to store credit issuance—typically takes between 10 to 15 business days.
• Carrier Delays: Please note that Hey Womaniyaa is not responsible for unexpected transit delays caused by third-party shipping partners, regional courier hub congestion, or extreme weather conditions.

5. Non-returnable Items

For hygiene, safety, and operational standards, the following items cannot be accepted for return or exchange:

• Intimate apparel, lingerie, shapewear, innerwear, and bodysuits.
• Jewelry items, hair accessories, and cosmetics/beauty products once unsealed.
• Customized, altered, made-to-order, or personalized designs.
• Products specifically highlighted as “Final Sale” or non-returnable on their respective product details page.

6. How to Initiate a Return

To start a return, log in to your account and visit the Orders dashboard, or reach out to our customer care team: