Terms & Conditions

1. About Hey Womaniyaa

Hey Womaniyaa is an e-commerce platform that offers women's fashion, lifestyle products, jewellery, accessories, beauty products, and related items.

Hey Womaniyaa may also provide a partner or reward program where eligible users can earn rewards or payouts based on valid product sales and delivered orders. Hey Womaniyaa does not guarantee any fixed income, salary, investment return, or assured earning.

2. Account Registration

To use certain features of our website, users may need to create an account by providing their name, mobile number, email address, shipping address, and other required details.

You are responsible for providing accurate information and keeping your account secure. Hey Womaniyaa reserves the right to suspend or terminate any account involved in fraud, fake orders, misuse, or policy violations.

3. Products and Pricing

We try to display accurate product details, images, prices, descriptions, sizes, and availability. However, product color, design, or appearance may slightly vary due to screen display, lighting, photography, or stock variation.

Hey Womaniyaa may update product prices, offers, discounts, availability, or product details at any time without prior notice.

4. Orders and Payments

Orders can be placed through available payment methods such as UPI, cards, wallets, net banking, Cash on Delivery, or any other payment method enabled on the website.

An order is confirmed only after successful payment confirmation or COD verification, as applicable.

Hey Womaniyaa may cancel or hold any order due to payment failure, stock issues, incorrect address, customer unavailability, COD verification failure, fraud suspicion, or policy violation.

5. Shipping and Delivery

Hey Womaniyaa delivers products through third-party courier and logistics partners. Delivery time may vary depending on product availability, delivery location, courier serviceability, weather, holidays, and operational conditions.

• Metro cities: 3–7 business days
• Other locations: 5–10 business days
• Remote areas: 7–14 business days

Hey Womaniyaa is not responsible for delays caused by courier partners, incorrect address, customer unavailability, natural events, or circumstances beyond our control.

6. Cancellation Policy

Customers may cancel an order before it is packed, dispatched, or handed over to the courier partner.

Once the order is shipped, cancellation may not be possible. In such cases, the customer may raise a return request if the product is eligible for return.

Hey Womaniyaa may cancel an order due to product unavailability, payment failure, incorrect address, COD verification failure, customer unavailability, fraud suspicion, or policy violation.

7. Return Policy

Customers can raise a return request within 7 days from the date of delivery.

Return may be accepted if:

• Wrong, damaged, or defective product is delivered
• Product is different from the description
• Product is unused and in original condition with tags

Return may be rejected if:

• Product is used, washed, worn, altered, or damaged
• Tags, invoice, packaging, or accessories are missing
• Return request is raised after 7 days

All returned products are subject to quality check. Refund or replacement will be processed only after approval.

8. Non-Returnable Products

The following products may not be eligible for return:

• Used or damaged products
• Washed or altered products
• Personal care, beauty, or hygiene products once opened
• Customized or personalized products
• Products marked as non-returnable on the product page

9. Refund Policy

All approved refunds for returns are issued exclusively in the form of Store Credit (Gift Card) to the customer's registered email. We do not offer cash or monetary bank account refunds.

Refund will be processed only after the returned item arrives at our warehouse and successfully passes our team's quality check (within 2–3 working days of arrival). Return shipping charges (₹100/-) are borne by the customer and will be adjusted against the store credit. Original outbound shipping charges are non-refundable.

Store credit cannot be en-cashed or transferred to another account and can be redeemed towards future purchases on Hey Womaniyaa.

10. Rewards and Payouts

Hey Womaniyaa may provide rewards or payouts to eligible users or partners based on valid delivered orders.

Rewards are calculated only on eligible delivered orders. Cancelled, returned, refunded, rejected, fake, or unpaid orders will not be counted for final rewards, income, or payout.

Hey Womaniyaa may update reward rules, payout eligibility, payout cycle, and qualification conditions at any time.

11. KYC and Withdrawals

Withdrawals, rewards, or payouts may require successful KYC verification. Users may be required to provide PAN, Aadhaar, bank account, UPI, or other verification details as required by Hey Womaniyaa.

Hey Womaniyaa reserves the right to hold, reject, reverse, or cancel any payout if KYC fails, bank details are incorrect, fraud is detected, or policy violation is found.